FREQUENTLY ASKED QUESTIONS
What is the difference between a block, tile, veneer and stone cladding?
The size. A block is 95-110mm thick so can be used as a construction element, in the same way you would use a brick. Stone tiles are generally supplied in square or rectangular formats, between 12-20mm thick. And veneers and stone cladding are interchangeable terms used to describe thinner pieces of stone between 15-35mm thick which are adhered to a substrate (commonly bricks).
Do you have stone panels?
We do not offer stone supplied on panels or sheets, instead, each product in our range is supplied as individual pieces. Depending on the product the individual pieces supplied can be either all the same size, a mixture of several defined sizes or completely random.
This can make the installation a bit like a jigsaw puzzle, but that’s also what adds to the unique and unfalsifiable appearance of completely natural stone. That way, there is no repeating patterns, it’s all slightly random and varied, we believe that variation is the beauty and charm of natural stone products.
Can I select the colour of my stone?
When selecting one of our products, you are really selecting natural stone from a particular quarry. Natural stone is a product with unique variances in texture, colour and makeup therefore contains naturally occurring holes, fissures, markings, colouring and blemishes. While we make every effort to inform our clients regarding what to expect from the current batch, no two pieces are the same, which is the beauty of a natural product. But it also means we can’t specify an exact colour; it was determined millions of years ago.
Where does your stone come from?
The ground! We obtain our products from 60+ different quarries all over the world, some are local, some are imported.
While some types of stone exist in a geographic area for example, travertines are local to the Mediterranean, others, like sandstone, exist in almost all the continents. Each location is different, so we import across a wide area to provide a wide range of options.
Is your stone quarried locally?
We offer over 200 natural stone options, sourced from 60+ quarries all over the world. This allows us to offer a wide range of options to our clients. Included are a couple of local, South Australian options, including limestone from Mt Gambier and Adelaide Hills sandstone.
What is Bluestone?
Bluestone is a broad term that is applied to several stone types which are dark and/or blue/grey in colouring. In South Australia, traditionally we would have used the term to describe slate, but in the eastern states the term is also commonly used to describe basalt.
Can Allstone's natural stone be used inside or outside?
Our natural stone tiles are suitable for use both inside and outside. However, some surface finishes and formats lend themselves to be more appropriate for certain areas e.g., nonslip vs smooth finishes.
Do you have slip testing results?
We understand that for commercial projects you might need slip testing results to specify and use our products. Please chat with us about your project and we can arrange to get them tested for you.
What are Allstone’s lead times?
We do our best to keep a majority of our products in stock in our huge undercover warehouse in Prospect. If a product is in stock, we aim to have your order packed and ready for delivery or pick up in approximately 5 business days.
However, on occasion you may find some of our products are out of stock. So, it is best if you make contact with us approximately 3 months prior to when you require your stone.
Can Allstone hold my order?
Yes, we are happy to offer this service to our clients given the freight environment we have seen over the past couple of years. We know you want to have peace of mind that your stone will be ready for you when you need it. With a deposit, we can confirm your order, and hold it here for 14 weeks free of charge. If storage is required for longer than the complimentary 14 week period charges may apply, one of our friendly staff will be happy to discuss this with you when you place your order.
Can I get a custom order?
In some instances, yes, but minimum quantities and lead times apply. We can liaise on your behalf to quarry a specific format. For example, we recently supplied curved pieces of stone, these were installed around an external curved wall on a commercial project.
Do you deliver?
Yes, we regularly engage freight providers to collect your stone from us and deliver it out to you. Often, the freight provider has a manitou on board, which means they can offload the crate/s of stone containing your order and drop it in your specified location.
We will provide the driver with a site contact who will receive the stone, they will be contacted when the delivery is on the way. In most cases, we can book in delivery on any weekday, but we cannot control a specified time.
Do I use mortar or grout?
It depends on the size of the joint you want between each piece of stone. Typically, mortars are used for veneer type products with a joint size of 10mm or more. Grouts are used for tiles with a typical joint size of 3-5mm. Chat to us for more information.
Do you have installation pattern guides?
Yes. We know that there is more that goes into selecting a stone than just the product itself. The lay pattern, corner treatment and mortar/grout style will all affect the overall look and feel of your space. Find out more here.
What type of trade do I use to install my stone?
A Stonemason is best for walling, Landscapers for paving and pool installers for coping on new pools. Some tilers also work with natural stone. Alternatively, you can install our products yourself if you are handy and keen.
What do I lay natural stone paving on: slab vs wet lay vs sand lay.
While some of our 30mm pavers are suitable for laying on sand, we don’t recommend it. Direct fixing to a slab, or using a wet lay, also called a mud mix or mortar mix, is the best option for avoiding movement, ants and weeds, keeping your stone looking good in the years to come.
Of course, we understand that the circumstance of each job is different, chat to us or your installer for more information.
Do you install natural stone?
While, no we do not offer an installation service, please let us know if you would like the contact details of trades who have installed our products previously.